Amex Consultants

Amex ConsultantsAmex ConsultantsAmex Consultants

Amex Consultants

Amex ConsultantsAmex ConsultantsAmex Consultants

Bespoke Business ENergy

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Bespoke Business ENergy

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About Amex Consultants

Our Story

At Amex Consultants, we’re passionate about helping UK businesses save on their energy costs. As a trusted energy brokerage, we work with a wide range of suppliers to provide tailored solutions for gas and electricity, ensuring our clients get the best possible deals. With a dedicated team focused on delivering value, we pride ourselves on transparency, expert advice, and exceptional customer service. Our mission is simple: to help businesses reduce their energy bills, boost their bottom line, and achieve long-term sustainability.

About Amex Consultants

Consultation

Consultation

Consultation

We provide personalised energy solutions to help your business save on gas and electricity. Our expert team will assess your needs and deliver practical, cost-saving strategies to optimise energy usage and reduce bills.

Quote

Consultation

Consultation

After your consultation, we analyse the market to find the best energy deals for your business and provide you with a tailored quote.

Save

Consultation

Save

Once you've approved your quote, we move quickly to implement the savings. Our team works directly with suppliers to secure the best deal for your business, ensuring a smooth transition and immediate cost reductions on your energy bills.

WE HAVE MADE SIGNIFICANT SAVINGS IN THE FOLLOWING SECTORS

Industrial & Manufacturing

  • Manufacturing
     
  • Factories
     
  • Data Centres
     
  • Food Processing Facilities
     
  • Chemical Plants
     
  • Breweries and Distilleries
     
  • Mining
     
  • Steel Production
     
  • Cement Production
     
  • Glass Manufacturing

Commercial & Service

  • Retail
     
  • Hotels
     
  • Restaurants
     
  • Care Homes
     
  • Healthcare Facilities
     
  • Telecommunications Companies
     
  • Construction
     
  • Textile Mills
     
  • Agricultural Operations

Educational & Transport

  • Transport Depots
     
  • Schools


  • Car Body Repair


  • Nursery Schools 






Contact Us

Better yet, see us in person!

We love our customers, so feel free to visit during normal business hours.

Amex Consultants

Colman House, Station Rd, Knowle, Solihull B93 0HL, UK

+44 79777 52868 - accounts@amexuk.co.uk When emailing please state - Re: FAO O Deol

Hours

Open today

09:00 am – 05:00 pm

Drop us a line!

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Complaints

Making a Complaint

At Amex Energy Consultants, we are committed to delivering an excellent customer experience. However, if you feel you have not received the level of service you expected, or if you have any concerns, we encourage you to get in touch.

We take all complaints seriously and view them as an opportunity to learn, improve and review our processes.

Amex Energy Consultants Complaints Procedure

Providing excellent customer service is vitally important to us. When our clients tell us they are unhappy with any part of the service we have provided, we do our very best to put things right.

We treat every complaint as an opportunity to improve. We aim to make it easy for our clients to raise concerns by ensuring we are accessible, that we listen carefully, and that we act promptly.

If you are unhappy with any aspect of our service, please let us know at the earliest opportunity so we can work towards a swift resolution. This may include:

• An apology
• A clear explanation of what went wrong
• Practical steps to correct the issue

Our Complaints Procedure

Our complaints procedure is designed to ensure that all complaints are handled fairly, confidentially and efficiently.

This procedure is separate from your right (if you are a Microbusiness Customer) to escalate a complaint relating to your energy supply to the Energy Ombudsman.

Stage One

Many issues can be resolved quickly and informally by speaking directly with the person concerned or your dedicated account manager. We recommend this as the first step wherever possible.

Stage Two

If we are unable to resolve your concerns informally, or if you do not feel it is appropriate to speak with the person involved, please contact our customer service team.

You can write to us at:

Amex Energy Consultants
20 Wakegreen Road 

B13 9EZ

When contacting us, please include:

• What has happened
• Why you are dissatisfied
• What you would like us to do to resolve the matter

You can also:

Email: accounts@amexuk.co.uk
Phone: 07713 903 543
Opening hours:
Monday to Thursday 08:30 to 17:00
Friday 09:00 to 15:00

We will acknowledge your complaint within five working days. We aim to provide a full response within 28 working days.

In some cases, we may need to liaise with a third party, such as an energy supplier, which can take longer. If this happens, we will keep you informed and advise when you can expect a full response.

Stage Three

If your complaint remains unresolved after Stage Two, it will be referred to our Compliance Department for a final internal review. They will assess the matter and determine whether any further action can be taken.

This is the final stage of our internal complaints procedure.

Escalating to the Energy Ombudsman

If you are a Microbusiness and remain dissatisfied with our response, or if eight weeks have passed and you do not wish to wait for our investigation to conclude, you may refer your complaint to the Energy Ombudsman.

The Energy Ombudsman is an independent body that can arbitrate disputes between customers and suppliers. The service is free to use.

If you accept the Ombudsman’s decision, we are legally obliged to implement the recommended solution. If you decline their decision, you remain free to pursue the matter through other channels, including the courts.

You can contact the Energy Ombudsman via:

Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Address:
Energy Ombudsman
PO Box 966
Warrington
WA4 9DF

Website: www.ombudsman-services.org

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